How To Make an Official Complaint To a Cleaning Company

Feb 2, 2012 by Dent Ford

Sometimes booking a professional cleaning company to conduct your move out cleaning does not guarantee you that you will get satisfactory results and a full bond refund. Even experienced company like Cleaners Melbourne can sometimes make mistakes and come for a re-clean. They will do that free of charge, of course, as they have a good policy and provide a guaranteed service, but in other cases when you have booked a really unprofessional service it may be quite hard to get them back to fix their mistakes without having to pay additionally for it.
So here is some advice on what you should request when you call the cleaning Melbourne company’s office to make an official complaint. First of all the most important thing is to be totally relaxed. If you feel way too stressed out and just want to pour your rage out on the assistant that answered the phone – think twice before you do that, because the person that will answer will not be very willing to provide any help if you are screaming at him. Secondly,  you need to know exactly what was your landlord dissatisfied with – if you just say that the kitchen or the bathroom need to be re-cleaned without any further explanation this will not specify where the problem is and the cleaners will not be able to solve it again even of they come back. Also beware that carpet steam cleaning is never guaranteed and no company will offer free re-clean, especially when we talk about wine and food stains that are more than a week old, so do not even try to request that if you have a problem there because you will not get any positive answers.

Unfortunately, when we are talking about an end of lease cleaning the list with the things to do is quite long so booking a few hours  is usually not enough and is not offered as a guaranteed service. Even experienced companies like Cleaners Sydney do not give a guarantee for their hourly based services but only for the other ones that include an unlimited in time top-to-bottom cleaning according to the list of the tasks to be cleaned given to the previous tenant by the property rental agency.